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Mospay Privacy Policy —
Your data is safe with us

Everything about how your personal information is collected, stored, used, and protected on mospay — explained here, clearly and transparently.

Last Updated: January 2026
Our commitment

For Data Protection mospay's measures

What we do to protect your privacy

SSL encryption

Every transaction and data exchange on mospay is secured with 256-bit SSL encryption. Third parties can never read your data.

KYC verification system

Documents collected for identity verification are stored on fully secured servers and are accessible only to authorized personnel.

Secure Data Storage

Your personal information is stored in internationally certified, cyber-secure data centers. Regular backups and security audits are performed.

Your Data Is Never Sold

Mospay never sells your personal information or shares it with advertisers. Your privacy is our top priority.

PCI DSS standards

Payment information is processed and stored in accordance with international PCI DSS standards. Card and mobile banking details are fully secured.

Your rights are protected

You can view, correct, or request deletion of your data at any time. mospay fulfills all requests within 30 days.

Table of Contents

1 Role

Mospay (https://mospay.onl) is an international online gaming and Sports Betting platform. We are committed to delivering a world-class gaming experience to users in Bangladesh — and a core part of that commitment is keeping your personal information fully secure.

This Privacy Policy ("Policy") explains what types of information mospay collects, why it collects it, how it is used, and how it is kept secure. This Policy is written in English so that every mospay user in Bangladesh can easily understand it.

Please note: By using the mospay platform or creating an account, you are considered to have agreed to this Privacy Policy. If any part is unclear, please reach out to our support team.

This Policy applies to mospay's Terms & Conditions and Responsible Gaming This should be read alongside our other policies. Together, these three documents form the complete legal framework governing your use of mospay.

2 What data we collect

Mospay collects user information through various means. A detailed breakdown of what is collected is provided below:

Data Type Example Methods of Collection
Identity Information Full name, date of birth, national ID number Registration form, KYC verification
Contact Information Email, mobile number, address Registration, account updates
Financial information BKash/Nagad number, bank account Deposit & Withdrawal Process
Transaction History Deposit, withdrawal, and bet records Automatically Recorded
Technical Information IP address, device type, browser Automated Logging System
Usage Information Page visits, game preferences, session duration Cookies & Analytics

Mospay only collects information that is necessary to provide its services. Collecting unnecessary or excessive data goes against our policy.

3 Why We Collect Information

Every piece of information mospay collects serves a specific purpose. We never collect data without a clear reason.

  • Account creation and management: To keep your mospay account running properly.
  • Identity Verification (KYC): To comply with international regulations on fraud prevention and anti-money laundering.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Support: To provide fast and effective resolution to your issues.
  • Security Assurance: To detect unauthorized access and fraud.
  • Legal obligation: To comply with applicable regulatory requirements.
  • Service Improvement: To deliver a better gaming experience tailored to your preferences.
  • Responsible Gaming: To identify potentially problematic gaming patterns and provide assistance.

4 How We Use Your Information

Mospay uses collected data solely for its stated purposes. Using data for unnecessary or unethical ends is against our policy.

  • To verify your account login and transactions.
  • To ensure bonuses and promotions are correctly credited to your account.
  • To inform you about new platform features and updates (with your consent only).
  • To monitor system security and detect suspicious activity.
  • For analytical purposes to improve the quality of our customer service.
  • To maintain records required for legal compliance.

Our commitment: Your information will never be sold or shared with third parties for advertising purposes.

5 Data Sharing Policy

Mospay does not generally share your personal information with third parties. However, limited sharing may occur in the following specific circumstances:

  • Payment Processor: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
  • Legal authorities: Information may be disclosed in accordance with a court order or government directive.
  • KYC provider: With authorized third-party verification providers for identity verification purposes.
  • Security Auditor: With licensed security specialists to ensure platform security.

Important: Even in the above cases, only the minimum necessary information is shared. Third parties are not permitted to reuse or sell your data.

7 Security Measures

Mospay follows world-class technology and processes to protect your data. Our security framework operates on the following layers:

  • All data transmissions are secured with 256-bit SSL/TLS encryption.
  • Payment information is handled in accordance with PCI DSS Level 1 standards.
  • Two-factor authentication (2FA) is available.
  • Regular third-party penetration testing is conducted.
  • 24/7 security monitoring and alert system is active.
  • Data backups are performed automatically on a daily basis.
  • Employee access to data is strictly controlled and logged.

Your role matters too: Use a strong password, never share your account details with others, and avoid logging in over public Wi-Fi.

8 Your rights

As a mospay user, you have the following rights over your own information:

  • Right to Access: You can find out what information mospay holds about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data under applicable conditions.
  • Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
  • Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
  • Right to file a complaint: You may raise any data protection concerns directly with us.

To exercise any of the above rights, please contact our support team. We typically respond to all requests within 30 days.

9 Minor Protection

Mospay strictly does not knowingly collect data from anyone under the age of 18. Our platform is intended exclusively for adults.

  • Age verification is conducted at the time of registration.
  • If a user is identified as a minor, their account will be suspended immediately.
  • Any data collected from a minor will be deleted immediately.

For parents: If your child has accidentally created a mospay account, please contact support immediately. We will act promptly.

10 Data Retention Period

Mospay does not retain your data indefinitely. Each category of information has a defined retention period:

  • Account information — at least 5 years after account closure (as required by law).
  • Transaction records — retained for up to 7 years.
  • KYC documents — 5 years after account closure.
  • Cookie data — until the end of the session or a maximum of 1 year.
  • Customer service communication records — 3 years.

Once the retention period expires, data is securely deleted or anonymized.

11 Policy Updates

Mospay may update this Privacy Policy from time to time. When changes are made:

  • This page will be updated with a new date.
  • You will be notified via email or platform notification of any significant changes.
  • Updated policies take effect from the date they are published.

Advisory: Visit this page regularly to stay up to date on any changes.

12 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

  • Email: [email protected]
  • Support: Live chat support is available on the platform 24/7.
  • Response Time: Responses are typically provided within 24–72 hours.

Your privacy matters to us. We take every request seriously and do our best to respond as quickly as possible.

Secure Platform

Play Safe, Win with Confidence

Your data is fully secure with mospay. Create an account today and enjoy the best gaming experience in Bangladesh.

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